Support & FAQ

• If you leave the app for too long during a focus session, the session fails and gives no rewards. The default limit is 25 seconds; change it in Focus › Settings › Pomodoro Flow & Rules.
• Locking your phone or taking a call doesn't count as leaving.
• You get 2 Strict Passes every week. If you're away too long, one is used automatically and your session keeps going (you can turn off Auto-Use Strict Passes).
• Don't want this rule? Turn off Strict Mode in Settings on the Focus tab.

Use Block Apps While Focusing instead: only the distracting apps you choose are blocked, other apps can be used freely, and it won't count as a Strict Mode failure. Set it up in Focus › Settings › Block Distracting Apps; it needs your Face ID or passcode to allow Screen Time.

In the iPhone Settings app, go to Notifications › Mochi Pets and make sure notifications are on, and check that a Focus or Do Not Disturb isn't silencing them. In the app, Settings › Notifications lets you turn each kind of reminder on or off.

1. Open the Health app › your profile picture (top right) › Apps › Mochi Pets, and make sure Steps is allowed.
2. Go back to Mochi Pets and open the Hatch tab; your steps update automatically.
3. Every 2,000 steps gives 1 ticket, up to 5 a day. Steps entered by hand don't count.

In the app, go to Settings › Mochi Pets Plus and tap Restore Purchases. Make sure you're signed in with the Apple Account you used to buy it.

Monthly and yearly plans include a 7-day free trial, and the app reminds you the day before it ends. To stop it from renewing, cancel in the iPhone Settings app › your Apple Account › Subscriptions. Canceling during the trial means you won't be charged.

• Cancel: iPhone Settings › your Apple Account › Subscriptions, or tap Manage Subscription on the Plus page in the app. You keep Plus until the end of the period.
• Refunds are handled by Apple at reportaproblem.apple.com.

Yes. Focusing, caring for pets, hatching, seasonal events, Exam Sprint and adventure stories are all free. Plus adds extra looks and advanced stats; it never makes pets stronger or changes hatching odds.

Yes. On a friend's page, tap Gift Plus, choose 1 month or 1 year, and add a note if you like. Your friend finds the gift under New on the Friends page, and it starts when they open it. If they already have Plus, they can keep it for later.

Gifts can't be exchanged for anything else. Only the buyer can request a refund from Apple, and a refund ends your friend's gifted Plus. You'll find the gifts you've sent in Settings, under Mochi Pets Plus › Gifts Sent.

1. On the Pet tab, tap ☰ at the top right › Friends, pick a nickname and tap Start. Friends needs iCloud.
2. Tap Share Friend Code to send yours, or tap Add Friend and enter your friend's code.
3. Once they accept, you're friends.

For Study Groups, tap Study Groups in the ☰ menu (or switch to Study Groups at the top of the Friends page), then Create Group, or Join Group with a group code.

Within their first 7 days, a new player enters your friend code under Add Friend and completes a focus session of at least 10 minutes (ending early doesn't count). You get 300 coins and 3 tickets, and they get 200 coins and 1 ticket. You can earn this up to 5 times.

Each iCloud account can use an invite only once, even after reinstalling. Rewards arrive when you open the app or the Friends page. If one is missing, check that you're both online, then open Friends again.

Friends can tap Message on each other's page, and members of a study group can tap Chat on the group's page. Anything you type in a group's Classroom shows above your pet for 15 minutes and also appears in the group chat.

Messages can only contain text and emoji, not photos. They're kept for 30 days, and you can press and hold your own message to unsend it. Offensive words are replaced with asterisks automatically. To stop notifications from a group, turn off Group Chat Notifications in Group Settings.

Your nickname, avatar, how your companion pet looks, whether you're studying right now, your minutes today and this week, how many snacks are in your bag, and the messages you send them. They can't see your notes, subjects or other photos. There's no way to search for strangers; only people you share a friend code or group code with can find you.

If a group's creator has Plus, they can go to Group Settings › Background Photo and tap Use Your Own Photo, and everyone's classroom in the group shows that photo. They can choose another one later, or tap Remove Photo to go back to the theme. When Sensitive Content Warning or Communication Safety is on, photos are checked on the iPhone before they're added, and ones that look inappropriate can't be added. Please don't use photos of other people.

Don't want to see the creator's photo? Turn off Show Background Photo in Group Settings, and only your classroom goes back to the theme.

Your avatar is your companion pet by default. If you have Plus, tap your avatar on the Friends page, tap Use Your Own Photo, adjust it and add it. You can choose another one later, or tap Use My Pet Instead to delete the photo. If a group's creator has Plus, they can also add a photo in Group Settings › Group Avatar. Only friends and people in the same group can see these photos. When Sensitive Content Warning or Communication Safety is on, photos are checked on the iPhone before they're added, and ones that look inappropriate can't be added. Please don't use other people's photos or inappropriate content.

See an inappropriate avatar? Open that friend's or member's page, tap More at the top left and choose Report Avatar. For a group avatar, report it in Group Settings. Once reported, the photo no longer appears on your screen.

Report a message: press and hold it, tap Report and choose a reason. In the Classroom, press and hold someone's pet to report what they said. Report a photo: tap Report This Photo in Group Settings. Reported content disappears from your screen right away. We review reports every day and act within 24 hours.

Block: press and hold their message and tap Block, or on their page, tap More › Remove Friend, then Remove and Block. You won't see their messages or anything else they send, and they can't message you again. In a study group you can block someone or leave the group, and the group's creator can remove people.

If a nickname or group name is inappropriate, please email us with their nickname and friend code (or the group code), and we'll take care of it as soon as we can.

On the Friends page, tap Friend Settings at the top right › Turn Off Friends. Your friend card is deleted, you leave all study groups (groups you created are disbanded), and the messages you've sent are unsent. Your friends list stays in your app, so your friends are still there if you turn it back on. Records of Plus gifts you've sent are proof of purchase and aren't deleted; to have them deleted, please email us.

1. On your old phone, go to Settings › Backup › Export Backup and save the file to Files or iCloud Drive.
2. Install Mochi Pets on your new phone and choose the file in Settings › Backup › Restore from Backup.
3. If iCloud Sync is on, just sign in with the same Apple Account and your data comes back automatically.

No. Your data stays on your iPhone, and in your own iCloud when iCloud Sync is on; we can't see it. Only if you turn on Friends yourself, your friend card, study groups, the messages you send, the photo avatar and classroom photo you add and the records of Plus gifts are stored in Apple's public iCloud database, where your friends, group members and we can see them. See the Privacy Policy for details.

Deleting the app deletes its data on your device. Data in iCloud can be deleted in iPhone Settings › your Apple Account › iCloud › Manage Account Storage. This can't be undone, so consider exporting a backup first.